At the present, we can see lots of innovations in how business organizations make use of automated information systems in making decisions. In fact, as a number of business organizations and managers have become more knowledgeable, decision support systems (DSS) have started evolving from its opening as a private support tool and now it has emerged as the common resource in a business organization (Xiaoli & Gaojin,
2010). Especially, the United Arab Emirates (UAE) where the majority of organizations heavily rely on data and decision making to run their businesses. This basic purpose of this research is to discuss the use of decision support system in the context of the United Arab Emirates (UAE). This paper shows how the use decision support systems and techniques can be useful especially in the UAE.
A “decision support system (DSS) is an application of an information system that provides users with the appropriate decision-oriented information when a decision-making situation takes place.” Additionally, a decision-support system allows the business management to take effective decisions by collecting and combining information, appropriate logical models and applications, and user-friendly interface into a single strong system that facilitates unstructured or semi structured decision making. In this scenario, a DSS also offers to its users a proper set of tools, techniques and support and services for making effective use of key blocks of data (Laudon & Laudon, 1999, p. 468. Whitten, Bentley, & Dittman, 2000, p. 47).
The basic objective of a decision support system is to help top management in decision making. In this scenario, decision support systems are not developed to be used by technically skilled people however these systems are particularly designed by keeping in mind the specific needs and requirements of managers or CEOs.