herefore, the information delivery framework on an organization depends on the needs and demands for information of the organization, the users of information, as well as the tools which could be tapped to generate the needed data.
As an end-user information delivery specialist, one would establish a framework for a health maintenance organization (HMO) through a comprehensive assessment of the information needs. The assessment necessitates identification of various users in the HMO. The HMO is defined as “an organization of hospitals, physicians, and health care providers who have joined to provide comprehensive health care services to its members” (Gitman, Joehnk, & Billingsley, 2013).
As noted, HMO members include: doctors, diagnostic and laboratory technicians, nurses, administrative staff, executive management team, suppliers, clients (patients), and other health care providers. Therefore, the kind of information that would be gathered would be sourced through the various tools noted. As emphasized, “the principal class of tools comprises query and data access tools” (Ponniah, 2010, p. 360). Using the tool selection criteria and checklist, one could design the appropriate information delivery tools based on the most prominent and pressing concerns of the HMO: delivery of high quality health care and adherence to standards of safety required by health organizations. A bulk of the information to be solicited and gathered for the HMO would include current updates on health care, advances in medical technology and applications, health care regulations, standards for safety and high quality in the delivery of patient care, financial and human resources management required to support and sustain operations of the HMO.