tenure, he has done a remarkable job that has seen the company acquire a large client base and grow from a medium to a big company now, growing its asset base to eight times since its inception. Though Hoang joined this company with only a diploma in sales and marketing, he has afforded to study a higher diploma and a degree in this field. This has significantly improved his sales knowledge. However, for the last six months, Hoang does not seem to be enthusiastic about his duties and his performance is noted to be deteriorating. Hoang has of late been discovered to have a lot of complains about the nature of his work, an issue that seems to affect the other junior staff in the marketing department. Consequently, the department is noted to have declined in its performance, notably for the past six months, having little growth in customer base achieved during the period.

His manager, Mr. Nguyen, is deeply concerned about Hoang performance. He has confronted him severally over this issue. After this confrontation by the manager, Mr. Nguyen, Hoang feels offended and threatens to quit his job. He goes on to write a letter of resignation, citing the manager’s confrontation, as well as lack of promotion as the reasons. The manager is in turn aggrieved by Huang’s claims because he had increased his salary to match that of the marketing manager. The manager decided to let Hoang quit his job, but on a second thought consider his important role in the organization. This conflict reaches a stalemate and calls for the indulgence of the company owners to resolve the dispute.

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In an attempt to know why this is happening, the management set to give Hoang an audience, so he can raise his grievances. When he presented his case, the management understood that Hoang was demotivated, since he expected the management to promote him to the rank of sales and marketing manager of the new branch they had established in a different city.

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