ashworth college BZ440 Online exam 8 latest 2016 may

Part 1 of 1 – 75.0/
100.0 Points

Question 1 of 20
5.0/ 5.0 Points
__________ are used when the data are concerned with the
number of defects in a piece – for example, the number of defects found in a
tire or an appliance.
A. Variable charts
B. C-charts
C. R-charts
D. P-charts

Feedback: Page 323
Question 2 of 20
5.0/ 5.0 Points
The rationale for western manufacturers to embrace SPC is
A. improve product
quality and simultaneously reduce costs.
B. be able to
compete better with Japan and the world’s markets.
C. improve their
product image.
D. All of the above

Question 3 of 20
5.0/ 5.0 Points
The Five-Step Plan is the Japanese approach to implementing:
A. BCG matrix.
B. House of Quality.

C. Six Sigma.
D. Kaizen.

Feedback: Page 351
Question 4 of 20
5.0/ 5.0 Points
The Six Sigma __________ is significantly trained in Six
Sigma and engaged in leading Six Sigma project execution under Master Black
A. Champion
B. Black Belt
C. Green Belt
D. Executive

Feedback: Page 359
Question 5 of 20
0.0/ 5.0 Points
Re-engineering is an appropriate replacement for
benchmarking when:
A. tour process is
fairly strong relative to best-in-class.
B. the best-in-class
is not in your industry.
C. your process is
not in statistical control, i.e., is unstable.
D. best-in-class is
unwilling to cooperate.

Feedback: Pages 370-371
Question 6 of 20
0.0/ 5.0 Points
The first step in the SPC execution phase is:
A. to develop
control charts.
B. flowcharting or
characterizing the process to which SPC will be applied.
C. eliminate the
special causes of variation.
D. collect and plot
SPC data.

Question 7 of 20
0.0/ 5.0 Points
In which phase of the DMAIC process might FMEA be used?
A. Define
B. Measure
C. Analyze
D. Control

Feedback: Page 360
Question 8 of 20
0.0/ 5.0 Points
Which of the following is NOT a measure in TOC?
A. Establishing the
B. Making the
C. Operating
D. Throughput

Feedback: Page 364
Question 9 of 20
5.0/ 5.0 Points
Six Sigma process performance:
A. represents a
major advance in capability over the typical.
B. has yet to be
achieved in actual practice.
C. predicts 1
nonconformance in 500 million opportunities.
D. is useful only in
large scale manufacturing.

Feedback: Page 358
Question 10 of 20
5.0/ 5.0 Points
The JIT/LEAN/Lean “pull” system ensures that:
A. costs are
minimized through “economy of scale.”
B. the production
line will never stop because of a problem.
C. buffer stocks are
on hand to prevent line stoppage when a critical machine fails.
D. the internal
supplier process does not build product unless told to do so by the internal
customer process.

Feedback: Page 390
Question 11 of 20
5.0/ 5.0 Points
The __________ is used to chart the number of defects in
samples of varying size as a percentage or fraction. Example: anywhere defects
can be counted.
A. p-chart
B. np-chart
C. c-chart
D. u-chart

Feedback: Page 326
Question 12 of 20
5.0/ 5.0 Points
The most common inhibitor of SPC is:
A. inadequate
B. lack of resources
resulting from the absence of management commitment.
C. failure to have
processes under control.
D. low production

Feedback: Page 333
Question 13 of 20
5.0/ 5.0 Points
Which of the following behaviors best describe the concept
of benchmarking?
A. Unethical
B. Illegal
C. Industrial
D. None of the above

Question 14 of 20
5.0/ 5.0 Points
To continually improve a process, all people involved in its
operation must be using the same:
A. documentation
B. analysis
C. problem-solving
D. procedures.

Feedback: Page 346
Question 15 of 20
5.0/ 5.0 Points
The origin of what is now called __________ dates back to a
book written by Dr. Walter Shewhart in 1931.
A. quality
B. compliance management

C. statistical
process control

Feedback: Page 312
Question 16 of 20
5.0/ 5.0 Points
One of the three phases of benchmarking is:
A. conclusion.
B. postexecution.
C. reporting.
D. None of the above

Question 17 of 20
5.0/ 5.0 Points
One of the roles of management in benchmarking is:
A. establishing
B. disclosure.
C. data collection.
D. action planning.

Feedback: Page 374
Question 18 of 20
5.0/ 5.0 Points
When benchmarking, it is not enough to understand the
processes; they must be completely:
A. analyzed.
B. tested.
C. documented.
D. integrated.

Feedback: Page 373
Question 19 of 20
0.0/ 5.0 Points
Variation in processes:
A. can be caused by
include people, machines, material, and environment.
B. is of three
C. should not be of
D. must be
eliminated if continual improvement is to happen.

Question 20 of 20
5.0/ 5.0 Points
__________ is founded on the premise that an organization’s
performance against its goal can be determined and managed.
A. Kaizen
B. JIT/Lean
C. The Theory of
D. Six Sigma

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