At Essay Fountain our money-back guarantee is very transparent. This is unlike how it happens in most companies in the academic writing industry. Most of these companies do not have a specific money-back guarantee offer. This makes it hard for you to get your money back in a case where you are not fully satisfied with the quality of paper delivered to you. You should be aware of such companies. Others tend not to keep this promise of returning your money.
With Essay Fountain, you can be sure to get a high-quality and error-free paper that meets your academic standards or get your money back. Always feel safe when working with us as all your academic needs will be met.
With our money-back guarantee, you have the right to request and receive a refund at any stage of your order if things don’t happen as you expect. Most of our customers are fully satisfied with the quality of papers delivered to them and thus we have very few refund requests. We have specialists who view the quality-based refund requests and the processing is done within 14 days. Any other refund request is processed within 3 to 4 business days. The following are some of the major reasons why a client might request for a refund.
I want to cancel my order
For you to get a 100% refund after canceling your order, you must cancel the order as soon as possible. This should happen before the order is assigned to a writer for a 100% refund. If a writer has been assigned your order, we have to determine the amount of work that has been done and the time that has passed and the remaining time to your deadline. You can claim a refund of 70% if half or less time has passed and 50% after this. This is because the writer working on your order must receive a refund for work done.
To cancel your order, ensure you contact our support team as soon as possible through email, live chat and call as soon as possible. This should be followed with a cancellation message on the specific order page. This will make the processing of your request faster. You should note that it is impossible to cancel an order that has been completed and delivered on your personal order page on or before the order deadline. For such an order, you can only request for a refund on quality concern basis. To request for a refund on a quality concern basis, press the “refund” button on your personal order page. You can receive a partial refund of up to 30% if you have not yet downloaded your paper and the cancellation of your order was beyond your control.
I paid for the same order twice
In some cases, you might find out that you paid for the same order twice by mistake and have received two receipts from the payment processing system. Please contact us as soon as possible through any of the available means of communication on our website. To receive the extra payment within the shortest time possible, forward the two receipts to our email and you will receive your money in full.
I accidentally placed two identical orders
If you realize that you have placed and paid for two identical orders by mistake, contact our support team as soon as possible to clarify the mistake before we assign both orders. This because such orders are regarded as regular orders. It is your responsibility to cancel any order that you do not need because if you fail to cancel any of the orders and they are both completed and delivered, there is no chance for receiving a full refund.
No writer was found to work on my order
At Essay Fountain, we always try our level best to ensure we satisfy the needs of all our clients. To make this possible, we have employed experts in different fields to ensure we can handle assignments in all subjects. In some rare cases, we might not have an available writer who is able to work on your assignment. In this case, you will receive a 100% refund for your order. In a case where your paper was completed, you want a revision but request to have the paper revised by a different writer and no suitable writer is available. In this case, our Dispute Resolution Specialists will review your claim and you will receive the appropriate refund upon request.
My paper was late
You should always ensure you upload any materials you need to be used in processing your order as soon as you place your order. This is because you will not receive a refund due to lateness that was caused by your late upload of extra materials. If the lateness was caused by other reasons on our side and the first version of your paper is delivered past your deadline, you can request for a recalculation of the price according to delivery deadline. This means that if your order that was to be delivered in 8 hours is delivered an hour later, it falls in the 24 hour delivery period and its cost should be less. The price will be recalculated and the difference in price sent to you. If lateness happens for a long order (11 to 14 days or longer) you are entitled to a 7% refund upon your request. You are entitled to a full refund in a case where the first version of your paper is delivered late and you do not approve nor download your paper as you might not need the paper anymore. For any lateness refund request, ensure you post a note within 14 days after the time the paper was delivered on your personal order page.
The revision of my paper was late
Revision deadlines are set individually and thus we do not offer refund or price recalculation. In a revision, ensure the writer has enough time to work on your order. Always ensure you leave time for revision when setting your order deadline. For example, if your order is due in 7 days, set a 5-day deadline and thus you have enough time to review your paper and request for a revision where necessary.
I am not fully satisfied with the quality of the paper delivered to me. However, I accept it and will do the revision myself and thus I request for a partial refund.
In a case where you are not fully satisfied with the quality of paper delivered to you, you can decide to revise the paper yourself and request for a partial refund. You can also request for your writer to revise the paper or to have a different writer revise your paper free of charge. We offer free revisions as per our free revision policy. To request for a partial refund, press on the “refund” button on your personal order page and choose “I am not fully satisfied with the quality of paper delivered to me. However, I accept it and will revise it myself and thus I request for a partial refund”.
After selecting this option, we will automatically provide you with an MS Word version of the paper. After this, you have up to 14 days to give strong reasons why the paper didn’t meet your expectations. You can as well send us a copy of your revised paper as evidence. After sending your supporting documents as evidence, you can get up to a 40% refund at the discretion of the Dispute Department. If you fail to provide the information required to resolve the dispute within 14 days, we will cancel your dispute after which refund becomes impossible. To request for a partial refund after approving the last version of your order, please contact our support team through call, live chat, email or a message on your personal order page. To request for a partial refund, click on the refund button on your personal order page. This should be done within 14 days after the paper has been approved.
I am completely dissatisfied with the quality of paper delivered to me, I have decided to write the paper myself and thus I request for a full refund
In case you are completely dissatisfied with the paper delivered to you, it’s your right to request for a free revision. You can also request to have the paper assigned to a different writer. If you have not approved the paper, you can click on the “refund” button on your personal order page to request for a full refund by choosing “I am completely dissatisfied with the quality of the paper delivered, I will write the paper myself and thus I request for a full refund”. By choosing this option, the paper is posted online immediately for commercial purposes. We then give you 14 days to give reasons and examples to support your claim. You can also upload a copy of your version of the paper as evidence that our paper did not meet any of your expectations.
This paper will be reviewed by our Dispute Department and deleted thereafter as it is not stored in our database nor shared with any third parties. After reviewing your documents, you will be refunded at the discrete of our Dispute Department and you can receive up to 100% refund. If you fail to provide the information needed in dispute resolution within 14 days, your refund request will be canceled after which any refund becomes impossible. In the case of a full refund request, our company retains the right to publish the paper online for commercial purposes. This means that if the paper is searched by a search engine or by a plagiarism detector software, the paper will link back to our website. This is because we do not have any essay database to store such essays.
This paper can be published as content or a sample paper on our website. We do this so as to protect our writer’s work from a client who might request a refund while they still want to use the paper. As a customer, you have the opportunity to review work delivered to you and request for a free revision if necessary. Once you have approved your paper, you can no longer request for a full refund as approving the paper makes it available in an editable and printable version. After approving the initial or revised version of your paper, you are only eligible for a partial refund. All full refund requests must be submitted through the “Refund” button on your personal order page within 14 days after the date the order was delivered.
I received my paper but I forgot to approve it
Once your order has been delivered to your personal order page, you have 14 days to review and approve the paper or request for a revision where necessary. Approval time is calculated automatically from the time the paper or the last version of the paper is uploaded on your personal order page. If the order is not approved or revision request sent within 14 days, the paper will be approved automatically by our system. Once the paper has been approved (by you or by our system) you have 14 days to request for a refund by pressing the refund button on your personal order page. After the 14 days, you cannot get any refund on the paper.
