PS 430 – Normative Need (Kettner, Moroney, & Martin
Kettner et al. discuss four types of needs:1. Normative Need (Kettner, Moroney, & Martin, 2012, p. 67)When the standard or criterion that was established by a recognized authority isnot being met.2. Perceived Need (Kettner, Moroney, & Martin, 2012, p. 67)When we feel or think our needs to be.3. Expressed Need (Kettner, Moroney, & Martin, 2012, p. 68)When the need is based off previous services provided to others.4. Relative Need (Kettner, Moroney, & Martin, 2012, pp. 68-69)Comparing one communities or areas level of service to another with similarcommunities or geographic areas.In this Discussion, you will define each type and discuss how it may (or may not) relategenerally to the program planning process and specifically to the organization from ourscenario this week: Care ReliefScenario:Your company, Acme Behavioral Consultation, Inc., has asked you to discuss a newclient’s needs. Your client is Care Relief, a large in home respite care service provider forfamilies with family members who have special needs. Care Relief is funded by privatepay from families as well as payment from health insurance companies.Quarterly satisfaction surveys indicate that families using Care Relief services are verydissatisfied with employees providing care to their loved ones with special needs. Issuesinclude:Tardiness: Staff are arriving more than 5 minutes late on average for the start of their shiftat families’ homes.Inattentiveness: Families report that staff are frequently on their phones, checking email,and engaging minimally with their loved one.Unprofessional behavior: Families report that staff are not wearing proper attire, andoften “give attitude.”For this Discussion:1.2.3.Define one type of needHow does this type of need relate to the program planning process in general?How does this type of need relate to Care Relief’s problems?
