ASSIGNMENT 2: CHATTANOOGA CASE ANALYSIS

JWI 510: Leading in the 21st Century

Assignment 2

ASSIGNMENT 2: CHATTANOOGA CASE ANALYSIS

Due Week 6, Day 7 (25% of final grade)

This is your opportunity to apply your understanding to a
complex business situation. This writing assignment is designed to help you
synthesize the team leadership topics learned so far to form a more informed
understanding how leaders can build and maintain trust in order to ensure
collaboration and cohesiveness among all team members. This case adds the
further complication of time and resource constraints that necessitate
decisions that can work against the very trust the Team Leader is seeking to
facilitate. During Weeks 4-6 we have studied a number of topics from a variety
of perspectives as team members and team leaders. This assignment will help you
reflect on the integration of all we have been learning since Week 1 (plus your
personal leadership style, use of a team charter, the DiSC, TKI, etc.) as tools
to facilitate high performing teams.

Instructions

There are no specific page requirements; however, 6+ pages,
excluding cover and reference pages, is an appropriate baseline for a case
analysis of the Chattanooga Ice Cream Division.

1. Share
your perspective on this case:

a. Why was
this team dysfunctional? Please explain.
b. How did
Charles Moore’s leadership style contribute to the team’s dysfunction? Please
explain.

2. Discuss
what this group of employees themselves could do to better understand the
perspectives of each other and their boss.

3. Make
specific recommendations about what Moore should do now to help his team work
together and resolve conflicts more effectively. Consider the following points:

a. What are
short-term goals, mission, or vision statements that could galvanize the
commitment of all employees and especially your senior leadership team? How
would you facilitate buy-in by all team members?

b. What
would you do to build and maintain trust among all employees to ensure you
fulfill your mission and achieve your vision?
c. What are
the values, beliefs, and behaviors of the existing organizational culture as it
relates to collaboration and cohesiveness? What must change and why if you are
to not only survive, but thrive in your market segment?

d. As
Charles Moore, what decisions will you make, how will you execute them, and how
will you ensure a return to profitability within 6 months?

4. The case
analysis should incorporate concepts and examples from the course lectures,
discussions, videos, readings, and DiSC and TKI results.

Pay careful attention to the following:

1. Using the Strayer University Online Library, you must
reference no less than five sources for your work in addition to the materials
provided in this course. For two of these sources, please use only peer-

©2016 Strayer University. All Rights Reserved. This document
contains Strayer University confidential and proprietary information and may
not be copied, further distributed, or otherwise disclosed, in whole or in
part, without the expressed written permission of Strayer University. This
course guide is subject to change based on the needs of the class.

Page 1 of 4

JWI 510: Leading in the 21st Century

Assignment 2

reviewed or professional journal articles. Peer -reviewed
articles can be found only in the Strayer Online Library and are not typically
available through a Google search.

a) To
distinguish between a peer-reviewed and popular-publication type article,
consider that an article is deemed appropriate to be published in a
peer-reviewed journal after it undergoes the following process:

i. The
author of the article must submit it to the journal editor, who forwards the
article to experts in the field. Because the reviewers specialize in the same
scholarly area as the author, they are considered the author’s peers (hence
“peer review”).
ii. These
impartial reviewers are charged with carefully evaluating the quality of the
submitted manuscript.
iii. The
peer reviewers check the manuscript for accuracy and assess the validity of the
research methodology and procedures.
iv. If
appropriate, they suggest revisions. If they find the article lacking in
scholarly validity and rigor, they reject it.

v. Because a
peer-reviewed journal will not publish articles that fail to meet the standards
established for a given discipline, peer-reviewed articles that are accepted
for publication exemplify the best research practices in a field.

2. Choose
articles that discuss, apply, or assist you in addressing any of the topics in
this paper. Do not rewrite the articles. Summarize the contents of the articles
in your own words. If you use specific quotes or parts of the articles, you
must cite the JWI 510: Leading in the 21st Century source appropriately.

Explain each article’s application to this assignment. How
does it relate? How did you utilize this resource?

3. Method to
find Peer-Reviewed Articles:

a) The
easiest and fastest way to find peer-reviewed articles is to search the online
library databases.
b) Read the
database description to determine if it features peer-reviewed articles.
c) When you
search for articles, choose the Advanced Search option. On the search screen,
look for a check-box that allows you to limit your results to peer-reviewed
only.
d) If you
didn’t check off the “peer-reviewed articles only” box, try to see if
your results can be organized by source. For example, EBSCOhost will let you
search on “Peer-Reviewed Journals.”

Choose articles that discuss, apply, or assist you in
addressing any of the topics in this paper. Do not rewrite the articles for
inclusion in your case analysis. Summarize the contents of the articles in your
own words. If you use specific quotes or parts of the articles, you must cite
the source appropriately. Explain each article’s application to this
assignment. How does it relate? How did you utilize this resource?

4. Your instructor does not place a premium on length or the
number of words. You are to assume the instructor does not know what you are
talking about. You must reveal to the instructor that you have acquired mastery
of the content of this course (knowledge) and can apply it well (wisdom).
Provide a complete, cohesive, and well-synthesized paper that explores the
depth and breadth of the subject and its topics.

Here are specific format instructions which you should pay
careful attention to:

1. Use
formatting consistent with the JWMI Writing Guide found in the MBA Toolbox
provided for this course.
2. You must
include citations and references.

©2016 Strayer University. All Rights Reserved. This document
contains Strayer University confidential and proprietary information and may
not be copied, further distributed, or otherwise disclosed, in whole or in
part, without the expressed written permission of Strayer University. This
course guide is subject to change based on the needs of the class.

Page 2 of 4

JWI 510: Leading in the 21st Century

Assignment 2

Grading for this assignment will be based on answer quality,
logic/organization of the paper, and language and writing skills, using the
following grading criteria.

Weight: 25% Assignment
2: Chattanooga Case Analysis
Criteria Unsatisfactory Low
Pass Pass High Pass Honors
1. Knowledge Student showed Student showed Student
showed Student showed Student showed
of
Subject little knowledge knowledge of knowledge of complete
depth exemplary depth
Matter. of subject matter subject matter subject matter of
knowledge of of knowledge of
Weight: 60% and
no and applied and applied subject
matter subject matter and
application
of wisdom wisdom beyond and
applied applied wisdom
wisdom. primarily limited the study wisdom well well
beyond the
to
the study material. beyond the study material.
material. study material.

2. Quality
of Student did an Student did a Student
did a Student did a Student did an
Research. inadequate job of less than satisfactory job of complete
job of exemplary job of
Weight: 20% integrating satisfactory job integrating integrating integrating course
course
readings of integrating course readings course readings readings
with
with
additional course readings with additional with additional additional
research.
Many with additional research. research. research. Sources
of
the sources research. Some Sources listed Sources listed listed were all
listed
were not sources listed were primarily were all scholarly
or
scholarly
or were not scholarly or scholarly
or practitioner
practitioner scholarly or practitioner practitioner journals,
journals, practitioner journals, journals, newspapers,
or
newspapers,
or journals, newspapers, or newspapers, or academic books
academic
books newspapers, or academic books academic books from the last ten
from
the last ten academic books from the last ten from the last ten years.
years. from the last ten years. years.
years.

©2016 Strayer University. All Rights Reserved. This document
contains Strayer University confidential and proprietary information and may
not be copied, further distributed, or otherwise disclosed, in whole or in
part, without the expressed written permission of Strayer University. This
course guide is subject to change based on the needs of the class.

Page 3 of 4

JWI 510: Leading in the 21st Century

Assignment 2

Weight: 25% Assignment
2: Chattanooga Case Analysis
Criteria Unsatisfactory Low Pass Pass High Pass Honors
3. Presentation Student Student Student Student presented Student
of Ideas and presented
ideas presented presented ideas ideas in a presented ideas
Mechanics. poorly;
writing ideas with few in a coherent complete
manner in an exemplary
Weight: 15% was
occasionally distracting manner with few with no distracting manner with no
distracting
with writing, distracting writing,
grammar, writing,
grammar
or grammar, or writing, or
spelling grammar, or
spelling
problems; spelling grammar, or problems;
writing spelling
writing
did not problems; spelling reflected
both an problems;
reflect
both an writing did not problems; writing academic and writing
reflected
academic
and always reflect reflected both an practical both
an
practical both an academic and perspective; academic and
perspective; academic and practical content practical
content
did not practical perspective; demonstrated perspective; all
always perspective; most
content depth, breadth, content
demonstrate some content demonstrated and a well- demonstrated
depth,
breadth, or demonstrated depth, breadth, synthesized and depth,
breadth,
a well- depth, breadth, and a well- balanced and an
synthesized
and and a well- synthesized and perspective on all exemplarily-
balanced synthesized balanced of
the issues. synthesized and
perspective
on all and balanced perspective on balanced
of the
issues. perspective on all of the issues. perspective on
all
of the all
issues.
issues.

1. Proper Most
citations, Some citations, Most citations, All
citations, All citations,
Formatting. quotations,
and quotations, and quotations, and quotations, and quotations, and
Weight: 5% references
were references references were references were references
were
not
properly were not properly properly formatted properly
formatted
or properly formatted with with
few minor formatted with
contained
many formatted or minor errors. errors. no errors.
errors. contained
major
errors.

©2016 Strayer University. All Rights Reserved. This document
contains Strayer University confidential and proprietary information and may
not be copied, further distributed, or otherwise disclosed, in whole or in
part, without the expressed written permission of Strayer University. This
course guide is subject to change based on the needs of the class.

Page 4 of 4

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