Assignment 2: Organizational Structure

Assignment 2: Organizational Structure
Due Week 6 and worth 300 points
You are the HR manager for a small retail company that sells a high
volume of products over the Internet. Your company is growing rapidly due
to increased Internet sales. Your company prides itself on providing
high-quality products and services. The Customer Service department is integral
to the success of the company. Over the past few months, the Customer Service
department has been unable to fill its openings for Customer Service
Representative positions. You suspect there could be a number of reasons for
this, but you know you first need to look at the job, the work flow, the
knowledge, skills, abilities, and experience the company is seeking to ensure
the job reflects the current workload and expectations.
Write a six to eight (6-8) page paper in which you:
1. Examine
at least three (3) approaches that you can take as the HR manager to conduct a
job analysis of the Customer Service Representative position. Suggest the major
pros and cons of each selected approach. Recommend the approach that would be
most effective in conducting the job analysis for this organization. Justify
your recommendation.
2. Select
two (2) out of the four (4) approaches to job design that are the most
important for you to consider. Suggest two (2) challenges that you may
encounter when designing a job using each of the selected approaches. Support
your response with specific examples to illustrate the potential advantages and
disadvantages of using each approach.
3. Using
the four (4) approaches to job design, create two (2) strategies that the
organization can implement to attract and select qualified applicants for the
Customer Service Representative position. Justify the main reasons that the
selected strategies would be effective.
4. Propose
three (3) ways that you can use the information obtained from a job analysis to
measure the performance of Customer Service Representatives. Provide a
rationale for your response.
5. Use
at least three (3) quality academic resources in this assignment. Note:
Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
·
Be typed, double spaced, using
Times New Roman font (size 12), with one-inch margins on all sides; citations
and references must follow APA or school-specific format. Check with your
professor for any additional instructions.
·
Include a cover page
containing the title of the assignment, the student’s name, the professor’s
name, the course title, and the date. The cover page and the reference page are
not included in the required assignment page length.
The specific course learning outcomes associated with this assignment
are:
·
Analyze issues involved in job
design, resource planning, and recruitment.
·
Evaluate an organization’s
approaches to and procedures for training employees to meet organizational
goals.
·
Examine performance management
issues and processes.
·
Use technology and information
resources to research issues in human resource management foundations.
·
Write clearly and concisely
about human resource management foundations using proper writing mechanics.