CSU MGMT

QUESTION 11. Which of the following continuous improvement tool is based on theconcept that a small number of causes contain the bulk portion of all qualityproblems?a. Cause-and-effectdiagram.b. Run chart.c. Fishbone diagram.d. Pareto chart.e. Pie chart.4 points QUESTION 2 1. Three samples of four observations each have been taken for a process,with actual measurements (in inches) shown below:Sample 1Sample 2Sample 3 2. Observation 1121214 Observation 2182015 Observation 3192113 Observation 4121510 What is the mean of the sample means in this case?a. 13.00b. 14.25c. 15.08d. 15.25e. 16.004 points QUESTION 3 1. A quality control chart which controls process dispersion (variation or range)) forvariables data is:a. X-chart.b. R-chart.c. P-chart.d. C-chart.e. none of the above.4 points QUESTION 41. Which of the following is not an attribute measure in quality control?a. Delivery time for supplies. b. Percentage of early shipments.c. Number of orders shipped late.d. Errors per thousand lines ofcomputer code.e. All of the above are attributemeasures.4 points QUESTION 5 1. 2. A major department store decided to check on the satisfaction level ofcustomers to its repair service. A telephone survey was conducted over 10weeks. The 200 customers (sample size) contacted each week were those whohad received service the previous week. The results were:Week Number ofDissatisfiedCustomers(out of 200) 12345678910 22343628213026322430 What type of quality control chart would you apply in this case?a. X-chart.b. R-chart.c. X-chart and R-chart.d. P-chart.e. C-chart.4 points QUESTION 61.A company has received back for repair 5% of its sold products under a one yearwarranty. The associated quality quality cost is classified as:a. prevention cost.b. appraisal cost.c. internal failure cost.d. external failurecost.e. answers “c” and”d”.4 points 1. QUESTION 7A quality control chart that controls a proportion of students being on time for classesis:a. X-chart.b. R-chart.c. P-chart.d. C-chart.e. none of theabove.4 points QUESTION 81. 2. A major department store decided to check on the satisfaction level ofcustomers to its repair service. A telephone survey was conducted over 10weeks. The 200 customers (sample size) contacted each week were thosewho had received service the previous week. The results were:Week Number ofDissatisfiedCustomers(out of 200) 12345678910 22343628213026322430 What isdistribution?a.0.000b. the standard deviation of sample (sampling) 0.005c.0.010d.0.015e.0.0254 points 1. QUESTION 9Which of the following is NOT an element of total quality management?a. Quality training.b. Continuous improvement.c. Teamwork.d. Total quality control.e. All of the above are elements of total qualitymanagement.4 points QUESTION 10 1. Three samples of four observations each have been taken for a process,with actual measurements (in inches) shown below:Sample 1Sample 2Sample 3 2. Observation 1121214 Observation 2182015 Observation 3192113 Observation 4121510 What quality control chart(s) would you use in this case?a. X-chart.b. R-chart.c. X-chart and R-chart.d. P-chart.e. C-chart.