Enlightened and supportive organizations represen

Enlightened and supportive organizations represent good investments because they attractexcellent personnel, who usually outperform their demoralized counterparts in exploitive andimpoverished organizations.Organizations are composed of interdependent groups. The success of the total organizationdepends on conditions in each of its subgroups. As such, every division and unit should developan enlightened or supportive climate.You can evaluate the climate of your organization by completing the questionnaire in Exercise 5–1.8081Exercise 5–1: Organizational Climate Questionnaire42For each dimension of organizational climate, circle the number on the scale that representsconditions in your organization (1 is low; 20 is high).1. Reward system—the degree to which people are recognized and rewarded for good work,rather than being ignored, criticized, or punished when something goes wrong.Rewards are not in line with Effort and performance are effort and performance. recognized andrewarded positively.2. Organizational clarity—the feeling that things are well organized and that goals andresponsibilities are clearly defined, rather than being disorderly, confused,The organization is disorderly, The organization is well organized, with confused, and chaotic.clearly defined goals and responsibilities.3. Standards of performance—the emphasis placed on quality performance and achievement ofresults, including the degree to which meaningful and challenging goals are set at every level ofthe organization.Performance standards are low. Performance standards are high.4. Warmth and support—the feeling that friendliness is a valued norm and that people trust,respect, and support one another; the feeling that good relationships prevail in the day-to-daywork of the organization.There is little warmth and support Warmth and support are in the organization. characteristic ofthe organization.5. Leadership—the extent to which people take leadership roles as the need arises and arerewarded for successful leadership; the willingness of people to accept leadership and directionfrom others who are qualified. The organization is not dominated by or dependent on just one ortwo individuals.Leadership is not provided, accepted, or Leadership is provided, accepted, and rewarded; theorganization is dominated by rewarded based on expertise. or dependent on one or twoindividuals.6. Communication—the degree to which important information is shared—up, down, andsideways. Communication channels are open and free-flowing between levels and areas of theorganization.Information is incorrect or unavailable. Information is accurate and available.7. Innovation—the extent to which new ideas are sought and used in all areas of theorganization. Creativity is encouraged at every level of responsibility.The organization is closed The organization is innovative and unresponsive to new ideas. andopen to new ideas.8. Feedback and controls—the use of reporting, comparing, and correcting procedures, such asperformance evaluations and financial audits. Controls are used for tracking progress and solvingproblems, as opposed to policing and punishment.Controls are used for policing Controls are used to provide and punishment. guidance and solveproblems.8182 9. Teamwork—the amount of understanding, cooperation, and support demonstratedbetween different levels and groups in the organization.Teamwork is low. Teamwork is high.10. Involvement—the extent to which responsibility for decision making is broadly shared in theorganization. People are involved in decisions that affect them.There is little participation Participation in decision making is high. in decision making.Scoring:Total the scores for all the dimensions; then divide by 10. Circle that number on the scale below.