Field Experience

Assignment:Field Experience EssayPrepare and type at least 1000 words essayon the following topic:Select 2 businesses. Go to one business location. Call another business on the phone. Analyze your experience as a customer first and then take the perspective of a manager/employee.Part 1: Description and Summary QuestionsGive a brief summary of transaction, answering the following:· What type of service were you seeking?· Describe the environment?o What type of industry was it?o Was it clean?· Were the employees polite and respectful?o Give specific examples of their behavior like did they make eye contact you?o Describe the representative’s tone of voice.o Were the representatives dressed in appropriate attire and well groomed?· Was there an attempt by the employee to build a relationship with you?o Where they able to paraphrase back to your request? · Did you sense that they were invested in the transaction?o Provide evidence of why you think they were invested.· What did the employees you encounter do to anticipate your needs?o Use details about specific actions and behaviors the representative showcased to describe your experience.Part 2: Reflection QuestionsReflect in your essay on the following questions:· Would you do business with them again? Why or why not?· How would you have done things differently if you were the employee or manager?· What do you think the employee thought of you?