Frequently asked questions

Frequently asked questions: To ensure maximum satisfaction, we try our level best to address all your concerns and questions to give you a better experience when accessing and using our website. The following are answers to the most asked questions on our website and around the internet. If you do not find the answer to your questions on this page, feel free to contact us for any question at any time as our services are available 24/7.

Is the service you provide confidential?

Yes. Customer confidentiality is one of our top priorities. You are guaranteed that any personal information you share with us is safely stored and never shared with a third party. You will be requested to share your name, email address, and phone number when placing your order with us. Your contact details will be used to contact you if we need to pass any information about your order to you. They can also be used to pass promotion information to you but we never use your personal details to spam you.

You can receive emails and call from our support department through our contact details as stated on our website. We do not request for customer credit card information via phone call and thus you should never share such information with anyone who calls and introduces themselves as Essay Fountain support staff. This information is only entered on billing forms when making payments on our website. After receiving your payment a confirmation message will be sent on your personal order page.

All your personal data is encrypted during storage to make it secure and safe from unauthorized persons. We only keep your personal data as long as it is needed after which it is deleted. To learn more about how your data is kept secure, please read our Privacy Policy. Our privacy policy strictly complies with GDPR.

Is it ethical to use essay help for my assignments?

Yes. Getting essay help for your assignments from us is ethical as we provide original model papers that are well referenced and can be used for any of the following purposes.

• To get ideas and arguments for your own research paper.
• To increase your understanding of the subject.
• To get direct citing.

It is important to check on the definition of paraphrasing and plagiarism according to your institution’s policies. This will guide you in making conscious decisions on whether to use assignment help or not.

Where are you located?

Essay Fountain is a website owned by Mutt Street Company limited. Mutt Street is an academic assistance company located in Phoenix Arizona. This is where our support offices are located. We have been working with students from all over the world. Most of our clients are from the United Kingdom, the United States, Australia, and Canada but we can work with you wherever you are located as all our services are online-based.

Will my completed paper be plagiarized

All our papers are written from scratch. To ensure the authenticity of our papers we ensure they are all passed through a plagiarism detector before they are delivered to our clients. We have our own plagiarism detecting software that can do any of the following:

• Identify parts that have been copy-pasted directly from the internet.
• Identify alteration in sentence structure and any changes in word order to hide plagiarism.
• Identify the use of synonyms to hide plagiarism.
• Detect plagiarism in sentences whose voice has been changed.  From passive to active and vice Versa.

When using our plagiarism detecting software, we do not report to any public database and this makes it safer than using the popular plagiarism-detection systems found on the internet.

With our Plagiarism-Free guarantee, all our papers are checked for originality and uniqueness. Although it is possible for a writing company to guarantee plagiarism-free content against open internet sources and certain databases, it becomes hard to guarantee no plagiarism against all sources indexed by Turnitin. To be 100% sure about the originality of your paper, you can only use WriteCheck from turnitic.com as it is the only technology that can guarantee 100% plagiarism. If you find that your paper is plagiarized, please send it back to us and it will be revised free of charge.

Do you have a database for pre-written essays?

No. We do not have a database of pre-written essays. All our papers are written from scratch and as per your specific paper instructions. This means that each paper is written to satisfy the academic needs of a customer. This means that all papers delivered are unique and had never been published or delivered to another client before. We do not store the papers we deliver to our clients as they are never re-used.  

Do you have a money-back guarantee? If yes, how can I get a refund?

Yes. We have a money-back guarantee. With our money back-guarantee, you can request and receive a refund at any stage of your order if things don’t happen as expected. Due to the high customer satisfaction rate enjoyed by our company, there are very few refund requests. To learn more about the possible types and terms of refund, please read our official money-back guarantee page.

How do I order my paper from essay fountain?

To avoid wasting a lot of your time, we have made the ordering process as fast and as easy as possible. This is because we want you to improve your academic life as well as make your experience with us enjoyable. The ordering process will only take 2 to 3 of your minutes.

The following are the simple steps that you will go through in the ordering process.

Fill in the order form

When filling the order form, ensure you indicate all your assignment details and instructions. Ensure you upload all the materials you the writer to use in processing your order. Ensure you fill all the details that are required in processing your order. For any challenge or question in filling the order form, don’t hesitate to contact our support team for guidance. After filling the order form, you are requested to create an account by providing your personal details such as name, email and phone number. After providing these details, you will create a password to keep your account secure.

Proceed with the payment

After filling and submitting the order form, you will be expected to make payment for your order using the most preferable payment system. Once your payment has been received and authorized, you will be provided with a personal order page where you can track the progress of your order. You can use your personal order page to provide additional information about your order or communicate with or support department.

A writer is assigned your order

We will choose a writer who is most qualified in your field and is available to work on your order. In case you need certain materials such as software or literature to be used in processing your order, ensure you inform us early enough or when filling your order form. This should be indicated in your initial instructions.

Your paper is completed and delivered to your personal order page.

As soon as the writer completes writing your paper, it is sent to a professional editor for editing to ensure the paper is error-free. The paper is then passed through a plagiarism detector software to be sure that the paper is original and plagiarism free. It is then delivered to your personal order page as a PDF document and thus it is only available for review. You must press on the Approve button in the Files tab on your personal order page for us to provide the paper in an editable MS Word Version. You can review the paper without approving it and request for a free revision where necessary though revisions can also be requested even after the paper has been approved but it should be within 14 days. A revision should be given a new deadline. To learn more about this, please read our revision policy.

Feel free to place your order by submitting your assignment details on the order page as it is easy and fast.

When will my order be assigned to a writer?

Immediately you make payments for your order, our quality department will select a writer who suits your order best. We try our best to ensure that each and every order is assigned to a writer within one hour. Our team will select the most qualified writer who has the highest experience in your field to work on your assignment. This is done as soon as possible so as to give the writer enough time to work on your paper before reaching your deadline. You can always follow up on the status of your order on your personal order page.

What is the meaning of a “complex assignment”?

Any assignment that requires a writer to have special knowledge is considered to be a complex assignment. For a complex assignment, we must find a narrow-field specialist whose services cost more than the average price and thus you will pay a higher price for such assignments. Complex assignments are mostly on fields such as chemistry, physics, engineering, IT, architecture, and finance. For the pricing of such orders, our support team will examine the order to determine how complex it is to come up with a fair price for the order.

How do I know if you received my payment?

Immediately we receive your payment, an email is sent to the email address you shared in your account informing you that your order was successful and you now have a personal order page where you can check and track the progress of your order.

The status of all on progress orders can be monitored on your personal order page. All orders can be seen on your personal order page and immediately payment is made and it has been authorized, the status of that order is expected to change. In case of any questions, please feel free to contact our support team for guidance.  

Who is my writer? Can I communicate with him/her?

We have employed writers from all over the world. During the process of hiring, our writers pass through complex tests in English and in their discipline of specialization. We also verify their IDs to be sure that they are holders of a master’s or a Ph.D. degree. Training sessions are also available for writers joining our team where they are trained on the different formatting and the different aspects of academic writing. This is the only way we can be sure to have the best team of expert writers.

You can communicate with your writer through your personal order page with the help of a special messenger. Whenever a message is sent to your personal order page, you will receive an email notification. It is important for you to check your personal order page from time to time to ensure you don’t miss out on any important details.

Why are there several categories of writers? What does each of them mean?

Our writers have been grouped into the following three categories:

• Best available- this refers to a group of writers who are good in academic writing and have great writing skills. These writers can follow assignment instructions strictly and thus they are able to deliver high-quality papers.
• Advanced writers- this refers to expert writers who have the best ratings from our clients. Due to the additional guarantee that the writer will deliver a high-quality paper due to the positive feedback from previous clients, it will cost you 25% of your initial cost.
• ENL- this category is made up of native English speakers. Writers in this category have English as their first language. They are our top writers and they are able to work on a paper that has to be written in a sophisticated language.

Our writers are evaluated regularly to ensure they can deliver quality papers as per their categories. With time some writers will be transferred from the “Best available” category to “advanced” according to their expertise and experience.

What is a sample service?

A sample service refers to a request to view samples of the writer assigned your order. This helps you determine whether the writer is perfect for your order. The samples consist of three randomly generated pages from orders that had been completed previously by the writer. These samples will help you evaluate the ability of the writer in using different referencing styles and the quality of papers they deliver. After reviewing the samples, you can request for your order to be re-assigned to a different writer but this should be within 2 hours after the time the samples were sent to you. The sample option costs $5.

What is a free inquiry?

This is a very important option especially when you think your order is complex or has high requirements and you want to be sure we will find a writer to work on your order. Contact our support team through any of the available means of communication and request for a free inquiry. You will give us your paper details then fill and submit the order form without making any payments. We will review your paper instructions to determine whether any of our expert writers can handle your order. You will only make payments when we are sure that we have the best writer to work on your order.

Do you provide editing and proofreading services?

Yes. We offer free proofreading and editing as part of our free revision guarantee. If there is anything you need to be changed in the paper delivered to you, don’t hesitate to contact us. If you have approved your paper, you have a maximum of 14 days to request for a free revision after which you will have to use the paid option to request for a revision. The revision fee depends on the number of pages, deadline, and the number of changes to be made. To learn more about free revisions please read our revision policy.

What is a progressive delivery and how does it work?

This is a service that is mostly used for delivering large orders such as dissertations and thesis where the order is delivered in parts. The writer delivers the parts as they are completed. In this case, you can pay the order in installments through an agreement with our support department.

The advantage of a progressive delivery is that you can have closer contact with your writer and you can give feedback on the already delivered part before the writer starts working on the next part. This means that you can be able to guide the writer after delivery of each part to ensure the paper corresponds with your requirements and instructions. This will help minimize mistakes thus saving time as the writer will be able to work on the next part putting into consideration the comments from the previous part.   

Can my paper be delivered earlier?

Yes. You can change the order deadline before the order is assigned to a writer. After making the amendments, you will be provided with a link to the payment system so that you can make the extra cost for narrowing the assignment deadline.

If the order has already been assigned to a writer, our support team will inquire from the writer whether he/she is able to complete the order within the new deadline. If the writer can complete the order within the narrowed deadline, the new price will be calculated according to your new deadline where you will be expected to pay the extra fee. 

Frequently asked questions: What is a revision?

Revision refers to looking at something from a fresh, critical perspective. It is an ongoing process of rethinking something, reconsidering your arguments, reorganizing your presentation, refining your purpose or reviewing your evidence. You can apply for a free revision if the paper delivered needs to have some changes made. You must give comments on how you need the paper revised plus the deadline for the revision.

In case you think your writer is incompetent or his/her level of expertise is insufficient, you can request to have a different writer revise your paper. To request to have a different writer working on your revision, you must communicate with our support team and extend your revision deadline with up to 12 hours. This will give us enough time to get the best and most qualified writer to work on your revision. To learn more about this, please read our revision policy.

What if I have made a mistake in the order form?

It is always important to double-check your order after successfully placing it to ensure you have indicated all important information needed in processing your order. In case you realize you made any mistakes, visit your personal order page and make the necessary amendments.

If the changes made increases the number of pages, or sources needed, put a narrower deadline or adds some paid options, you will have to pay an extra fee. If you want to reduce the number of pages or used sources, you can apply for the changes by requesting for assistance from our support team through any of the available forms of communication as indicated on the website.

How can I cancel my order?

You have the right to cancel your order if a writer has not been assigned the paper and you are assured of a 100% refund. If you cancel a paper that has already been assigned to a writer, the percentage of the money that will be refunded will be different. It will depend on your deadline, the time that has passed since the paper was assigned and the amount of work the writer has done. To learn more about how refunds are done, please read our money-back guarantee.

Where do I upload files?

On placing your first order, you are requested for contact details such as name, email, and phone number. These details are used in creating your account. Once you make payments for your order, you are provided with a personal order page where you can communicate with your writer using a special messenger. You can also use your personal order page to track the progress of your order and upload any additional materials.

To upload files, go to your personal order page and click on the “files” tab and you can upload all the files you need the writer to use in processing your order here. It is important to ensure that you upload all the files you find necessary as soon as you are done placing your order. This will give the writer time to review all the files before he/she starts working on your order.  

How will I receive a completed paper?

All completed papers are delivered to your personal order page. The first version of your paper is submitted in a non-editable PDF format within your order deadline. You can review the paper and request for a free revision if you find any mistakes.

If you are okay with it, approve the paper and you will be provided with an MS word version of the paper that can be printed, edited or downloaded. Once the paper has been approved, you have 14 days to check the paper and request for a free revision if necessary. For a free revision to be acceptable, your revision instruction must be similar to your initial instructions.

If you face any challenges in accessing and downloading your paper after it has been delivered, feel free to contact our support team for assistance.

Can you help with the comments I received from my teacher?

You can request and get a free revision within 14 days from the time the order was approved. For you to get a free revision, your revision instructions must be consistent with your initial instructions. All revision requests are sent by pressing the “revision request” button on your personal order page. Your writer can revise your paper or you can request to have a different writer assigned the revision of your paper in which case you might have to extend the revision deadline with around 12 hours. This will give us enough time to get a qualified writer to revise your order.

We can help with the comments from your teacher by offering a free revision as long as they do not change your initial instructions. If the comments change your initial instructions, you will have to pay an additional fee that will depend on the number of changes needed and the deadline for your revision. Please read our revision policy for more information.

Why were my order and payment rejected?

There are a few topics that we avoid working on. We do not accept orders that we are not sure to provide high-quality content. We will not accept any order that is too complex for our writers or that none of our writers can work on to produce high-quality content. To find out if we can work on your order, please contact our support and request for a free inquiry.

What if I forgot my password?

Whenever you log in to your account on our website, you will be requested to give your email or user name and your password to access your account. In case you forget your password and cannot access your account, press the “forgot password” button. You will be requested to give your email or user name and provide a new password. After this, you will receive a reactivating email with a link to your personal order page.

Can I change the writer?

If it is your first time ordering with us, you can let us select the right writer who matches your academic level, requirements and discipline. But if you had worked with us before and liked the services of a certain writer, you can request to have the same writer work on your order. If you do not trust the capability of the writer assigned your order, you can request for the writer’s samples at $5.

If after reviewing the samples you still think the writer is inappropriate to work on your order, you can request to have another writer assigned your order. This should be within 2 hours after the time you received the samples. You only have only 3 chances of changing a writer per order.

What if am not satisfied with my order?

If you are not satisfied with your order, you can request for a free revision within 14 days from the day you approve the order. To apply for a revision, press on the “revision request” button. We will revise your paper until you are fully satisfied.

In case the 14 day free-revision period passes without you requesting for a revision, you can still use a paid revision option. The price of paid revisions differs and depends on the amount of revision required and the deadline for that revision. Feel free to contact our support team and we will see how we can help to make amendments for your paper. They can also help with any type of assistance you might require.

If you feel like our writer delivered a low-quality paper that this led to you getting a poor grade, please contact our support department and we will do our best to help you solve the problem.

If after a series of revisions you still don’t get the desired results, you can request for refund. Our dispute department will review your refund request and decide on the type of refund that should be given to you. To find more on which basis refund requests are processed, please read our money-back guarantee.

How do I request a refund?

You can only request for a refund after your order has been completed and delivered as this is the only time that the “refund” button on your personal order page becomes clickable. You will also be provided with choices on the type of refund that you need and your reasons for requesting for a refund.

As soon as you provide these details, our dispute department will start working on your dispute. For any refund request concerning lateness and quality, ensure you send the request within 14 days from the time your order is delivered. These requests should be submitted by clicking on the “refund” button on your personal order page.

What should I do if my paper is late?

When you place your order with us, it is important to keep checking your email for any communication from our support time. Keep track of the progress of your order by following up through your personal order page or by contacting our support team in case of any concern. If the deadline of your order passes and you do not receive any message from us, contact our team through live chat, call or email to make inquiries.

There are several reasons why you might have not received your order on time. One of the reasons being the spam filters in your email account. Despite the reasons, we will find the solution to this problem as soon as possible especially if you work with us.

If the lateness of your paper is caused by a problem on our side but the paper is still delivered some hours later, you can request for a recalculation of the price of your order as per the time the paper is delivered. The excess money will be refunded back to your account.

If you do not need the paper any more due to the lateness, you can request for a refund. When the paper is delivered late and you do not need it, press the refund button without approving the paper and you can receive up to 100%. To learn how such a situation can be handled, please read our money-back guarantee.

How can I delete my account?

Note that if you delete your account, we will not be able to restore the history of your account and all your previous orders. 

If you want to delete your account, please contact our support team for assistance. To know how and why we collect your personal data, how it is processed, and how it is used please read our privacy policy. This will assure you that your data is safe with us.