MGT110 ASSIGNMENT 2-Workplace Relationships Bachelor of Professional Communications 270

MGT110 ASSIGNMENT 2Workplace RelationshipsBachelor of Professional Communications 270, Level 6, Credits 15, Version 1© Southern Institute of Technology 2015Southern Institute of TechnologyBachelor of Professional CommunicationPaper Title Workplace relationshipsASSIGNMENT TASK2Activity Title:Standard Numberand Title:Assignment 2MGT110 – Workplace RelationshipsLevel 5, 15 credits,Assessed LearningOutcomes:2Examine the issues of interpersonal conflict in a workplace situation.Conditions:This is a compulsory assignment. It must be submitted and will counttowards the final result for this paper.The completed assignment is to be submitted to your facilitator viaBlackboard by the due date.This assignment makes up 15% of your final mark.Bachelor of Professional Communications 270, Level 6, Credits 15, Version 1© Southern Institute of Technology 2015ASSIGNMENT INSTRUCTI ONSWord count: 1,200 words excluding your referencing.ScenarioYou are team leader at a busy open plan advertising agency. Recently the agency has increased its employeenumbers; space and room availability has become an issue. Renee and James work in your organisation, Renee isfairly new to the agency, whilst James has been with the agency for 8 years. They have formed a new team andwork together in their department.You happen to overhear an interpersonal conflict as transcribed below between Renee and James; as a team leaderit’s your responsibility to examine and try to resolve the issues of the conflict in order to manage and supportpositive workplace relationships. How will you go about managing this conflict that risks escalating?Dialogue:Renee: James, would you mind trading conference rooms today?James: Why would I want to do that?Renee: Well, I have invited several others to participate in a call with a potential new client and wanted to use thelarger room so we could fit comfortably. I thought you were just making a call to your field staff and wouldn’tneed the large room.James: You thought wrong. I need the larger room.Renee: But aren’t you the only one on the call on this end?James: I said no. I scheduled the room because I need it.Renee: Okay, I noticed that you have reserved it for the entire afternoon. You’re just having your weekly callwith field staff. Will you really need it for that entire time? Could I have it beginning at 3.00?James: No (smiling)Renee: How about I buy you lunch to switch?James: NopeRenee: Come on James. There is no real reason why you need the large room. I really do.James: I reserved it. I keep it.Renee: You’re just being obstinate. Why do you always have to be this way?James: (Still smiling) I’m just that good.Renee: Fine. Have a nice call.Part 1: Examine issues of an interpersonal conflict in the workplace (600 words)The first stage of resolving or managing a conflict at work is to evaluate the situation and try and gain anunderstanding of the factors at work.For the purpose of this assignment write a short report to examine three key contributors to the conflict and howthis is manifested by the individuals’ behaviour.Bachelor of Professional Communications 270, Level 6, Credits 15, Version 1© Southern Institute of Technology 2015Identify and discuss one potential impact from this conflict for Renee and one impact for James in terms of theirworkplace relationship and discuss one potential impact on the business operation.Part 2: Communication and conflict resolution (600 words.)Once you have identified a potential workplace conflict a first step will be to arrange a meeting with theindividuals involved. Try and gain as much information as possible through an interview with all parties involved.The clearer your picture of what the underlying causes of the conflict are, the more likely you will be to bringabout a mutually agreeable resolution.As an expert communicator you will be able to adapt your communication style and techniques to fit theindividual and the situation.Describe five communication skills you will use to conduct your interviews with Renee and James. How will theskills assist you in getting to the bottom of the conflict while keeping the lines of communication open. Anticipatethe attitudes and behaviours you are likely to encounter in those meetings. Please refer to your Course StudyGuide and Readings as well as additional research to inform your assignment.Collaboration:You might at times feel isolated and feel the need to run ideas by your fellow students. Make sure you use theDiscussion Board to communicate with your peers and exchange resources and ideas. There is an AssignmentForum available just for that purpose. Please use it. If you have questions which you want to address to yourfacilitator, don’t hesitate to contact them. You will find their contact details on the announcement page.The report of course will have to be your own work but collaboration at the planning stages and sharingof resources is encouraged.Bachelor of Professional Communications 270, Level 6, Credits 15, Version 1© Southern Institute of Technology 2015Marking scheduleCriteriaE (0-39)D(40-49)C(50-64)B(65-79)A (80-100)Contributors tothe conflict andconsequentimpacts areexamined anddiscussed.Contributors tothe conflict are notidentified ordiscussed.Threecontributors areidentifiedhowever lackclear detail orevidence ofexamination.The contributorsare explored,some awarenessof their impacton relationshipsand behaviour.Analysis couldbe more indepth.The contributorsare explored with anawareness of theirimpact onrelationships andbehaviour. GoodanalysisThe contributorsare explored with acritical awarenessof their impact onrelationships andbehaviour.Exceptional depthof analysis. Veryinsightful.Impacts from theconflict are notcorrectly identifiedor accuratelydescribed.Weighting 20%Communication skills arejustified in theirpurpose tomanage, resolveor avoid theconflictWeighting 15%Communicationskills are notclearly defined norexplored inrelation to thecontext of theinterpersonalconflict.Confusion abouthow skills can beused to managebehaviour.Link to thescenario lacking orunrealistic.Impacts havebeen identifiedhowever there isno clear link tothe conflict.Not all fivecommunicationskills are clearlydefined andexplored inrelation to thecontext of theinterpersonalconflict.Muddled attimes.Partially clear onhow each skillcan be used tomanagebehaviour.Link to thescenario couldbe moreconvincing.The impact ofthe conflict oneach employeeand the businessoperation isdiscussed butcould be moreconvincing.Fivecommunicationskills are definedand somewhatrelated to thecontext of theinterpersonalconflict.Reasonablediscussion onhow each skillcan be used tomanage specificbehaviour.Could be moreconvincinglylinked to thescenario.The impact of theconflict on eachemployee and thebusiness operationmaintains isconvincing. Goodanalysis.Five communicationskills are clearlydefined andexplored in relationto the context of theinterpersonalconflict.Fivecommunicationskills areconvincinglydiscussed inrelation to thecontext.There is a robustargument as to howeach skill can beused to managespecific behaviour.There is anexcellentdemonstration ofhow each skill canbe used to managespecific behaviour.Good link to thescenario.Anticipation ofpotentialbehavioural issues.Bachelor of Professional Communications 270, Level 6, Credits 15, Version 1© Southern Institute of Technology 2015The impact of theconflict on eachemployee and thebusiness operationmaintains a realcontext that isconvincing andextensive. Theanalysis is indepth.Clearly linked tothe scenario,convincing andinsightful.Excellentanticipation ofpotentialbehavioural issues.Organisation/logicNo flow.Poorly organisedand difficult toread. Does notflow logicallyfrom one part toanother. Theargument is notclear.Generally wellorganisedalthough theflow of theargument is notalways logical.Argument isclear and mostlysound.Coherentlyorganised and logicalformation of soundargument.Exceptionally wellstructured. Logic iseasy to follow.Arguments aresound andconvincing.No considerationfor presentation.Acceptablepresentation.Tidypresentation.Professionalpresentation.Polishedpresentation.Muddled writingthat is verydifficult to follow.Long windedand some clearwritingpresentation.Mostly clearwriting but attimes longwinded.Clear writing mainlyto the point.Clear and concisewriting.Considered writingstyle.Somegrammaticalerrors.Writing stylelacksconsideration.Mature andappropriate writingstyle.Multiple spellingerrors.Few issuesaround grammar.No argument.Weighting 5%WritingWeighting 5%Numerousgrammaticalerrors.Multiple spellingerrors.Excellent grammarwith only minoroversights.Less than 3 spellingerrors.Excellentgrammar, correctin all aspects.No spelling errors.Less than 5spelling errors.ResearchLimitedunderstanding.The research hasnot been linked tothe main text.In-text citationsand Referencelist APAformattedLess than 2authoritativesources orsources are notrelevant for thetask.Very limitedunderstanding.Weighting 20%No authoritativesources, noevidence ofresearch or notrelevant for thetask.Little evidenceof meaningfulintegration ofthe research withthe main text.More than 5errors.4-5 errors.2-3 scholarlysources.3-4 scholarlysources.4-5 scholarlysources.Some sourceslack relevance orauthority but arestill appropriatefor the task.Sources are mostlywell-chosen,authoritative andappropriate for thetask.Sources are wellchosen,authoritative andare appropriate forthe task.Adequateunderstanding.Goodunderstanding.Excellentunderstanding.The researchcould beincorporatedwith the maintext moreconsistently.The research isintegrated with themain text.The research isvery wellintegrated with themain text.2-3 errors.1 error.No errors.Weighting 5%Bachelor of Professional Communications 270, Level 6, Credits 15, Version 1© Southern Institute of Technology 2015