Performance management is, ideally, an ongoing quality-assurance-based process to provide an
Performance
management is, ideally, an ongoing quality-assurance-based process to provide
an organization, its employees, regulatory agencies, accreditors, and other
stakeholders with a structured means to support and accomplish mutually
identified strategic goals and objectives.
Assume
the role of a newly-hired risk management officer for a hypothetical new allied
health organization in your chosen career field. You and your team will need to
develop the organization’s policies. The first item you will create will be a
performance management plan.
Using
the Health Resources and Services Administration (HRSA)
(http://www.hrsa.gov/quality/toolbox/methodology/performancemanagement/index.html) or other qualified framework, craft a proposal (1,250- 1,500
words) for a performance management plan for your new organization that
includes the following:
1.Organizational Goals.Provide
a statement of your organization’s goals in terms of workplace safety, risk
management, or quality improvement. Pick one area, and develop five goals for
that one area.
2.Outline of Organizational Objectives.Outline
and provide a brief evaluation of specific objectives that support the
organizational goals youmpreviously identified.
3.Summary of Relevant Performance Measures.Summarize the steps and measures your new organization will
adopt to measure performance. Consider: (a) How well measures will align with
your stated goals? (b) How do these measures demonstrate a relationship to positive
health outcomes? (c) Are the measures you select able to be controlled by your
organization (i.e., can your organization effect change in this area?)? (d)
Which measures meet criteria related to reliability and validity, and which are
standardized?
4.Performance Baseline.Determine
a performance baseline for the measures you have selected. This will enable
your organization to conduct comparisons of desired goals versus actual results
as time moves on.
5.Performance Evaluation.
Select one of three commonly accepted methods to measure provider quality and
summarize the features and why it applies best to your organization. Refer to
the assigned reading, “The Measurement of Health Care Performance: A
Primer From the Council of Medical Specialty Societies,” by the Council of
Medical Specialty Societies (CPSS) (http://www.cmss.org/uploadedFiles/CMSS_Quality_Primer.pdf).
6.Definition of Success. Define what success
means to the organization. Now that you have chosen measures to assess
organizational performance, you need to identify what success means to your
organization; otherwise, you are chasing a moving target. Be explicit in the level
of performance you see as acceptable. This will change as an organization
grows, but you need to start somewhere in order to get anywhere.
You
are required to use and cite a minimum of three qualified resources from the
readings, qualified websites, or the GCU Library in order to complete this
assignment successfully.
Prepare
this assignment according to the APA guidelines found in the APA Style Guide,
located in the Student Success Center. An abstract is not required.
