Production and Operations Management

Production and Operations ManagementMarks:20Student ID/Login ID: _____________________________Student Name: _____________________________Please read the following new instructions carefully before attempting Quiz• This Quiz covers lesson 18-26• Last date for submission of quiz 02 is 17/5/2016• All instructions will be considered while marking. So, be careful while attempting the quiz.• You must attempt the quiz (in word document) in the following shape/form:Q no. Selected option1 B2 A3 D• Avoid choosing more than one option.• Make sure that you upload the solution before due date. No solution will be accepted through E-mail after the due date.• Cheating or copying of solution is strictly prohibited; No credit will be given to copied material.• Once you upload the quiz on St. John, it will not be replaced in any case.Choose the best option and answer as mentioned in the instructions.1. The goal of Total Quality Management is:a) Customer satisfactionb) Product differentiationc) Brand equityd) Acting globally2. The most common form of quality control includes:a) Planningb) Organizingc) Inspectiond) Directing3. Process selection is primarily considered during:a) Planningb) Organizingc) Leadingd) Controlling4. The type of operation being carried out by an organization depends upon:a) Degree of standardizationb) Volume of outputc) Demandd) Both (a) and (b)5. Repetitive processing results in output that is:a) Highly standardizedb) Highly customizedc) Partially customizedd) None of the given options6. Job shop and batch processing are differentiated on the basis of:a) Job requirementsb) Degree of standardizationc) Volume of outputd) Both (b) and (c)7. Automation is preferred because it:a) Offers lesser dependence on workersb) Results in reduction in variable costc) Offers easy handling of repetitive workd) All of the given options8. Product layout is preferably used for:a) Repetitive processingb) Intermittent processingc) Both (a) and (b)d) Neither (a) nor (b)9. Process layout is used for:a) Repetitive processingb) Intermittent processing3c) Both (a) and (b)d) Neither (a) nor (b)10. The most significant advantage of U-shaped layout is:a) Cost minimizationb) Easy handling of processc) Increased flexibility in workd) All of the given options11. The goal of motion study is to achieve:a) Cost minimizationb) Maximum efficiencyc) Profitabilityd) All of the given options12. Location decisions are viewed primarily as part of:a) Marketing strategyb) Growth factorsc) Financial aspectd) Both (a) and (b)13. Regional factors for location planning include all of the following except:a) Raw materialsb) Marketsc) Labor considerationsd) Attitudes14. Transportation method is a __________ approach.a) Quantitativeb) Qualitativec) Scientificd) All of the given options15. Fredrick Taylor’s concern for quality includes:a) Product inspectionb) Gauging systemc) Statistical control chartd) Both (a) and (b)16. Kaoru Ishikawa is famous for:a) Statistical quality controlb) Fish bone diagramc) Loss function conceptd) All of the given options17. Poor quality adversely affects:a) Costsb) Productivityc) Profitabilityd) All of the given options418._________ is intended to assess a company’s performance In terms ofenvironmental performance:a) ISO 14000b) ISO 9000c) Six sigmad) All of the given options19. The purpose of ISO 9000 is to:a) Promote quality standards to improve efficiency and productivityb) Earn high profitc) Avoid unfavorable outcomesd) Gain high market share20. A product performing consistently refers to which of the following dimensions ofquality:a) Safetyb) Conformancec) Durabilityd) Reliability